by Yome NetSan
17. December 2009 17:26
As expected, my new update about my Joy Box is another mail to Dry Goods...
Hi,
Your standard answer to my email sounds like a bad joke. I wonder if you have really read my original message...
The fact is that I'm still waiting for my order #24332894.
I checked my shipping address on your website and it's good (I've already ordered several times with this same account without changing the shipping address).
I checked my local post office and they don't have this parcel for me (meanwhile, I received other orders from several websites from France, Canada and Asia during this 2 last mounths without any issue).
I'm in touch with other european fans who already received their Joy Box (but with a scratch) as you can see here :
http://www.bouncingaroundeuroom.eu/post/2009/12/12/PHISH-Jox-Box-finally-arrived-in-Germany.aspx
I can't understand how you can make people pay such expensive international shipping fee ($59 in my case !!) without providing a basic tracking number ! Moreover, the items aren't that protected in the parcel and always come with a small or big scratch.
It is totally unprofessional and very disrespectful for your "valued" customer.
I'd like you to explain me how my order would cost you $59 to ship, with details. I have very high doubts about that amount.
Another example : If I want to order a simple t-shirt right now during the "7 Below sale", shipping to France would cost me $16.21 for a $14 shirt ! How can you justify those $16 without a tracking number ???
And of course, the free shipping is good only for US customers...
It's not a small order to an obscure seller on ebay in a difficult-to-reach country, it's a $225 order on the official web store of an internationally famous rock band !
I ordered on the 11th august 2009 and I doubt I'll get it before 2010 !
This is really a bad joke...
Please, I'm waiting for a real answer.
