Still waiting (part 4)

by Yome NetSan 14. January 2010

Good news !

Music Today's merch account manager answered me very quickly on Friday !

Thanks for your email Guillaume, and I’m sorry to hear that you haven’t received your order yet. Let me correct the situation for you as best I can.

I will have a new order shipped out to you by expedited/trackable shipping method right away. I will email you once I have tracking information -- hopefully later today, but definitely no later than Monday. Can you please confirm that there aren’t any errors in your shipping address? This is the address we used on the previous package:

Guillaume
xxxxx
xxxxx
xxxxx
France

I will get back to you later today with an update on the new shipment. Please do let me know if we should make any changes to your shipping address.

Also, we will refund your shipping charges, as we’ve clearly not give you proper service in this regard. You should see that refund on your bank statement within the next 5 business days.

Best Regards,

I got another email later after I confirmed the shipping address.

I have good hopes that this issue will finally comes to an end but it's thursday and I'm still waiting the tracking number and the refund.

Comments

United States Tweezer 1/22/2010 3:12:52 PM

Nice, glad to hear things are working out.  

France Yome NetSan 1/22/2010 3:30:50 PM

Yeah and it's because of you Tweezer, thank a lot !

United States Tweezer 1/26/2010 1:46:55 AM

You are most welcome sir.  Anything to help a fellow phish-head  :)

Comments are closed


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