Finally ? Not yet !!!

by Yome NetSan 27. January 2010

Great a parcel from Music Today !

But the story isn't finished yet ! OUCH ><'

Hi,

I finally received my parcel yesterday. Goog news, the Joy Box is great.
But wait... my order is NOT COMPLETE !!!!
It's missing a T-shirt (PHCT248SXNV Drops on Navy, Short Sleeve, X-L, $16) and a baby beanie (PHCH45TBAV, Organic Baby Mockstar Beanie on Avocado, $15) !
And after checking the website, none of this item is available anymore !
GREAT !

Now I'm getting really upset.
I ordered 5 MOUNTH ago !
It cost me countless emails to your mute customer service and to you to finally receive a parcel.
You told me my order would be sent with a tracking number : I'm still waiting for it.
I received a shipping mail saying the order was shipped by DHL : in fact it was EMS, a cheaper mailing service.
I received a incomplete order, missing 2 items for a total of $21. Those items aren't available anymore and nobody tells me anything about that. I didn't get a refund for these items or a chance to have other ones in replacement.

It's official, Music Today isn't able to fullfil an order properly. You are incompetent and not professional at all.

And by the way, I'm still waiting for an explanation of your excessive international shipping fees.
Oh maybe you want another simple example ?
A $2 sticker, a plain, flat, light, small sticker. Guess hos much it cost to ship from Music Today (I'm not saying the USA because you must be on another planet, it's too ridiculus) to France ? $14.71 !!!

Next time, I'll wait for my items to be sold by a guy on eBay. It will be safer and cheaper !

Comments

Germany Holger 1/27/2010 11:16:03 PM

Unbelievable! I feel with you.

France Yome NetSan 1/28/2010 9:59:08 AM

I sent this mail to my contact at Music Today yesterday and I got no answer yet.
I'll send it to him twice a day beginning now until I got an answer and a refund or something...

Comments are closed


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