Still waiting (part 2)

by Yome NetSan 17. December 2009

As expected, my new update about my Joy Box is another mail to Dry Goods...

Hi,
Your standard answer to my email sounds like a bad joke. I wonder if you have really read my original message...

The fact is that I'm still waiting for my order #24332894.
I checked my shipping address on your website and it's good (I've already ordered several times with this same account without changing the shipping address).
I checked my local post office and they don't have this parcel for me (meanwhile, I received other orders from several websites from France, Canada and Asia during this 2 last mounths without any issue).

I'm in touch with other european fans who already received their Joy Box (but with a scratch) as you can see here :
http://www.bouncingaroundeuroom.eu/post/2009/12/12/PHISH-Jox-Box-finally-arrived-in-Germany.aspx

I can't understand how you can make people pay such expensive international shipping fee ($59 in my case !!) without providing a basic tracking number ! Moreover, the items aren't that protected in the parcel and always come with a small or big scratch.
It is totally unprofessional and very disrespectful for your "valued" customer.
I'd like you to explain me how my order would cost you $59 to ship, with details. I have very high doubts about that amount.

Another example : If I want to order a simple t-shirt right now during the "7 Below sale", shipping to France would cost me $16.21 for a $14 shirt ! How can you justify those $16 without a tracking number ???
And of course, the free shipping is good only for US customers...

It's not a small order to an obscure seller on ebay in a difficult-to-reach country, it's a $225 order on the official web store of an internationally famous rock band !

I ordered on the 11th august 2009 and I doubt I'll get it before 2010 !

This is really a bad joke...

Please, I'm waiting for a real answer.

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