by Yome NetSan
8. January 2010
New year a new messages to Dry Goods...
I haven't received an answer to my 17th december email (already in holidays) so I sent 2 more this week. Still nothing.
So this morning, I emails directly Music Today's merch account manager which address as been given to my by a fellow reader. I hope it will make things moove...
Hello Mr. .......
I'm sorry to write to you directly but I have a serious issue with Phish's Dry Goods and I didn't get an answer to my emails since the 23th november 2009.
You can read the whole writing bellow but to make a long story short here is my problem :
I made an order on Dry Goods site on the 11th august 2009 (#24332894, $225.20 including $59.14 for standard international shipping as I'm in France).
This order contains, amongst other items, Phish's Joy Box which was delayed until mid-november.
I sent an email on the 17th november asking when my order will be shipped. I received the following day the shipping email and then an standard answer to my message saying that it was shipped on the 17th (strange cohincidence ?) and that international orders don't have a tracking number.
1 month later (17th december), I was still waiting for my order and ask again your custom service.
I sent again emails after the holidays but I still got no answer and still got no order (I checked my post office).
Right now, I'm rather upset that I spent $225 in august and I still didn't received my order.
Moreover, I'm really surprised that after paying $59 for shipping fees, you don't provide a tracking number.
I'm used to order items over the internet to foreign contry (USA, Europe or Asia) and Dry Goods has by far the most expensive shipping fees with the worst service (since its managed by Music Today).
You can read the following messages for furthur details and examples of overrated shipping fees (last example is $28.84 for shipping a $9.99 festival 8 playing card game, standard shipping !!).
I also post updates for this issue on my European Phish blog (http://www.bouncingaroundeuroom.eu/?tag=/music+today), that's how I got your direct email.
I hope you'll be able to help me finally get my order and understand your international shipping fees
Thanks a lot.
