Good answer !

by Yome NetSan 28. January 2010

Pfff, I'm seeing the end of it !
Too bad I won't see my 6 months baby with a Phish beanie anytime soon...

Here's my contact's answer and mine bellow.

Hi Guillaume.

I’m sorry I missed your first email. It was set aside by my spam filter – presumably because of the numerous exclamation points in the subject line. I apologize for not seeing it sooner.

I’m also sorry to learn that they processed your new shipment with the shortage of those items. Totally ridiculous. I’m refunding you $31 for the cost of those items, since we are completely out of those items. That refund should occur sometime today. I already refunded your shipping last time around, so I can’t do anything further there.

I agree with you that those shipping rates are ridiculous. I’ve long complained to my bosses that we are well above reasonable rates, and have already forwarded your emails to them to remind them yet again. It’s not like I’m pocketing that money personally.

The best I can do is extend some good faith to you as a fellow Phish fan. I’m going to set up a couple of unique discount codes for you which can be redeemed for free/discounted shipping on future orders. It might take me a day or two to get these set up, but I promise to send them along when they are ready. If you choose to shop with us again and use the codes, great. If you want to give them to a friend, that’s fine too. I also understand if this has soured you so much that you never shop with us again.

I’ll be in touch with those codes when they’re ready. Again, sorry about the poor communication on these out of stock items.

Best Regards,

 

Hi

Thanks for your answer, I was about to send a "third try" ;-)

Indeed, I didn't calculated the currency change ($>€) between the refund I got and the actual shipping fee. So there's no problem about the missing item, except that I was informed at all. It was really a downer when I open the parcel after the joy (!) of actually received it !

I appreciate your honest answer about the shipping rates and the discount coupons.
Of course, I'd be tented to say I'll never buy from Dry Goods any more. Unfortunatly, there's no alternative for some items...
I just hope my next order won't took 5 months to come and, if it happens, that the normal customer service will answer me properly :)

Thanks again for your help with this issue. Sorry I had to send to you so many emails ;)

Guillaume

 

Now I can relax and finally appreciate my Joy Box, my Joy Vinyl and my Joy CD.

LivePhish.com Haiti Relief 2010

by Yome NetSan 28. January 2010

After the New Orleans Relief back in 2005, Phish release today another archival show to help Haiti.

This one looks as fantastic on paper than the previous one, I can't wait to listen to it.

Thursday, 11/19/1992
Ross Arena, St. Michael's College
Colchester, VT

Set 1: Maze, Fee -> Foam, Glide, Split Open and Melt, Mound, The Divided Sky, Esther, Axilla, The Horse > Silent in the Morning, Run Like an Antelope

Set 2: Mike's Song > I Am Hydrogen > Weekapaug Groove, Bouncing Around the Room, It's Ice, I Walk the Line, Tweezer -> Big Black Furry Creature from Mars -> Tweezer, Big Ball Jam, Poor Heart, Fast Enough for You, Llama, Hold Your Head Up > Lengthwise > Hold Your Head Up, Cavern

Encore: Bold As Love

Notes: Divided Sky, Antelope and Weekapaug featured teases of Those Were the Days. This show featured the debuts of Axilla, FEFY, and Lengthwise and the Phish debut of I Walk The Line. The start of the second set included an Owner of a Lonely Heart tease. Mike’s Song included an Under Pressure jam. Weekapaug included a vocal jam ending and Price of Love teases. BBFCFM featured lyrics from I Walk The Line. Big Ball Jam also debuted, as Trey explained the concept and mentioned that it was written for Pete Shaw. Poor Heart, FEFY and Llama featured Gordon Stone on pedal steel guitar. Trey introduced Fish as “Eyeball Man” before Lengthwise, which was performed in more of a reggae style than other versions and featured a vacuum solo from Fishman. Bold As Love was played for the first time since April 18, 1990 (318 shows).

 

Version française ici : gamusik.netsan.fr

Finally ? Not yet !!!

by Yome NetSan 27. January 2010

Great a parcel from Music Today !

But the story isn't finished yet ! OUCH ><'

Hi,

I finally received my parcel yesterday. Goog news, the Joy Box is great.
But wait... my order is NOT COMPLETE !!!!
It's missing a T-shirt (PHCT248SXNV Drops on Navy, Short Sleeve, X-L, $16) and a baby beanie (PHCH45TBAV, Organic Baby Mockstar Beanie on Avocado, $15) !
And after checking the website, none of this item is available anymore !
GREAT !

Now I'm getting really upset.
I ordered 5 MOUNTH ago !
It cost me countless emails to your mute customer service and to you to finally receive a parcel.
You told me my order would be sent with a tracking number : I'm still waiting for it.
I received a shipping mail saying the order was shipped by DHL : in fact it was EMS, a cheaper mailing service.
I received a incomplete order, missing 2 items for a total of $21. Those items aren't available anymore and nobody tells me anything about that. I didn't get a refund for these items or a chance to have other ones in replacement.

It's official, Music Today isn't able to fullfil an order properly. You are incompetent and not professional at all.

And by the way, I'm still waiting for an explanation of your excessive international shipping fees.
Oh maybe you want another simple example ?
A $2 sticker, a plain, flat, light, small sticker. Guess hos much it cost to ship from Music Today (I'm not saying the USA because you must be on another planet, it's too ridiculus) to France ? $14.71 !!!

Next time, I'll wait for my items to be sold by a guy on eBay. It will be safer and cheaper !

Still waiting (part 5)

by Yome NetSan 19. January 2010

More good news !

I received a shipping email saying that my order has been re-shipped by DHL. Un fortunatly, I can't find the tracking number...
I also got a refund for the shipping fees I paid 5 months ago. So things are taking a better shape thanks to the help of the merch account manager.
It should be arriving quicly with DHL so I'll update when I have news.

Mainwhile, I ordered through livephish.com the full Miami NYE Run as miniSD USB slots like the Festival 8 ones. We'll see which order comes first ;)

Nevertheless, he didn't answer me about the exensive shipping rates so I wrote this last message.

Hi,

First of all, I'd like to apologize for writing you again and thank you very mush for your help in my issue.

I received the refund for the shipping fee and the following email stating that my order has been shipping with DHL.

Unfortunatly, I can't find the tracking number for DHL...
I tried to use the number MIS20106167 in the DHL website but it don't work (as I expected, it's the Dry Goods, order number but who knows...) and this shippment doesn't appear in my Dry Goods account.

Just a quick answer about the shipping rates. I understand that the Joy box is heavy so the shipping rates are expensive, but here are other examples :
Joy Box ($99.00), standard shipping to France : $48.19
Joy CD ($9.99), standard shipping to France : $15.21 (!!!)
Stealing Time T-shirt XL ($19.00), standard shipping to France : $16.21
Festival 8 playing cards ($9.99), standard shipping to France : $28.84 (!!!)
Festival 8 miniSD ($62.00) standard shipping to France : $14.71
Live in Vegas DVD ($17.00), standard shipping to France : $15.21

I made some comparaison with Amazon.com (shipping from the USA)
Joy Box ($91.99), standard shipping to France : $12.48
Joy CD ($11.99), standard shipping to France : $6.48
Live in Vegas DVD ($22.49), standard shipping to France : $6.48

I also order last week a set of Rock Band instruments for the PS3 game from Amazon.de (Germany). It contains a guitar a drum kit and a microphone. Even if it's shipped from inside of Europe, the box is much bigger and heavier than the Jox Box. Shipping was only 8,42 euros ($12.11) !

I also found 2 old invoices from Dry Goods and you can see the difference here : http://www.bouncingaroundeuroom.eu/post/2009/12/23/It-was-the-good-time.aspx


With those easy examples, could you please explain me how those rates are calculated ? Don't you think that they are ridiculusly expensive ? Come on, $15.11 for shipping a plain $9.99 CD in an enveloppe...

Thank you again for your patience.

Still waiting (part 4)

by Yome NetSan 14. January 2010

Good news !

Music Today's merch account manager answered me very quickly on Friday !

Thanks for your email Guillaume, and I’m sorry to hear that you haven’t received your order yet. Let me correct the situation for you as best I can.

I will have a new order shipped out to you by expedited/trackable shipping method right away. I will email you once I have tracking information -- hopefully later today, but definitely no later than Monday. Can you please confirm that there aren’t any errors in your shipping address? This is the address we used on the previous package:

Guillaume
xxxxx
xxxxx
xxxxx
France

I will get back to you later today with an update on the new shipment. Please do let me know if we should make any changes to your shipping address.

Also, we will refund your shipping charges, as we’ve clearly not give you proper service in this regard. You should see that refund on your bank statement within the next 5 business days.

Best Regards,

I got another email later after I confirmed the shipping address.

I have good hopes that this issue will finally comes to an end but it's thursday and I'm still waiting the tracking number and the refund.

Still waiting (part 3)

by Yome NetSan 8. January 2010

New year a new messages to Dry Goods...

I haven't received an answer to my 17th december email (already in holidays) so I sent 2 more this week. Still nothing.

So this morning, I emails directly Music Today's merch account manager which address as been given to my by a fellow reader. I hope it will make things moove...

Hello Mr. .......

I'm sorry to write to you directly but I have a serious issue with Phish's Dry Goods and I didn't get an answer to my emails since the 23th november 2009.

You can read the whole writing bellow but to make a long story short here is my problem :

I made an order on Dry Goods site on the 11th august 2009 (#24332894, $225.20 including $59.14 for standard international shipping as I'm in France).
This order contains, amongst other items, Phish's Joy Box which was delayed until mid-november.
I sent an email on the 17th november asking when my order will be shipped. I received the following day the shipping email and then an standard answer to my message saying that it was shipped on the 17th (strange cohincidence ?) and that international orders don't have a tracking number.
1 month later (17th december), I was still waiting for my order and ask again your custom service.
I sent again emails after the holidays but I still got no answer and still got no order (I checked my post office).

Right now, I'm rather upset that I spent $225 in august and I still didn't received my order.
Moreover, I'm really surprised that after paying $59 for shipping fees, you don't provide a tracking number.
I'm used to order items over the internet to foreign contry (USA, Europe or Asia) and Dry Goods has by far the most expensive shipping fees with the worst service (since its managed by Music Today).

You can read the following messages for furthur details and examples of overrated shipping fees (last example is $28.84 for shipping a $9.99 festival 8 playing card game, standard shipping !!).

I also post updates for this issue on my European Phish blog (http://www.bouncingaroundeuroom.eu/?tag=/music+today), that's how I got your direct email.

I hope you'll be able to help me finally get my order and understand your international shipping fees

Thanks a lot.

Phish NYE Miami Tour - Jan 1st (return to home)

by Holger 2. January 2010

The alarm clock rang 7.15 after 4,5h of sleep. Much too short for my taste. I felt every beer and irish whiskey that Justin was carrying around as usual. Unfortunately staying in bed was no option as we had to catch a flight from Miami to Philly.

The breakfast room was empty and so were the streets when we drove to the airport and returned to car at the Alamo station. The Jeep patriot was 175 EUR a week incl premium insurance package and one tank of gas! A standard intermediate car would have been 150 EUR so I can only recommend to pay the extra 3-4 EUR per day and enjoy the cool american style SUV driving. "I want my SUV" (was that Mark Knopfler singing in "Money for nothing"?).

At the airport we had to find out that our flight was delayes over a hour. We have two hours in Philly so we should still be able to make the connection flight to Frankfurt. The good thing was that they had free Wi-Fi at the US Airways gate so I could upload last night's pictures to Flickr where Yome is grabbing them to put them up here. The livephish.com downloads of all 4 nights are already on my Blackberry and ready to be explored in depth over the next couple of hours.

When we entered the plane I discovered soul singer John Legends sitting in the first class. Prominent travel mate I would say ;) The flight itself was horrible. Bumpy turbulences for 2 hours. My stomach was spinning in circles - the beers an whiskeys, you remember?

Philly to Frankfurt was on time. Nothing exciting on the 8h flight but I got a beer for free (instead of 7 USD) because a salad bowl felt off the wagon of the stewardess when she was passing by and landed on my lap. Frankfurt to Berlin (usually a 50min flight) was also on time but couldn't land in Berlin because the airport was shut down for about 60-90min due to heavy snow fall. Once on the ground we couldn't get a parking position as the other planes couldn't start during the closing period. It took ages until we finally had the bags, passed customs (no officer on duty at all) and jumped into a cab that drove us to our flat. I hardly remember so much snow in Berlin. What a contrast?! +28°C sun and beach to -10°C snow and concrete. We have 2 days left to fully recover before Natalie and me both go back to work on Monday January 4th. My head is full of great memories and the trip and experience was definitely worth every Euro and minute of traveling. Would do it again without thinking twice! Take care all of you and happy new year again to the whole Phish community and sites which help us to connect, share, publish, etc. (phish.com, livephish, drygoods, fromtheroad,  phishthoughts, bouncingaroundeuroom.eu, thisweekonlot.com, jambands.com, phish.net, phantasytour, glidemagazine, relix,  archive.org, twitter, facebook, last.fm, youtube, flickr and many more).


So...

by Yome NetSan 2. January 2010

According to Trey (who is after all a pretty good source), they won't be Phish shows until summer 2010. Or did he meant no US shows until summer ?

That with the fact that the european rumors dates were PT home-made, so completly bull shit, I guess we won't have a European tour soon...

I don't think I'll wait any furthur to see Phish. I don't want to be like in 2004 and realize I won't see them at all. I'd rather do a full European tour than 3 or 4 dates in the US but I rather go to any Phish show rather none at all.

See you this summer ?

2009/12/31 NYE with Phish in Miami

by Holger 1. January 2010

Last day in Miami and we picked up Justin at his motel on Biscayne Blvd to go to south beach at Crandon Park on Key Biscayne. This is one of the nicest beaches I know! Perfect on time we got the best weather of the week (approx. 27-28C). We could even swim in the ocean this time. Before we left the beach we took the obvious pictures and got a random blessing by a really nice and wise man who loved to hear that we just got married. He asked god to bless us with health, a long life, happiness, luck, children, etc. And he told us that I am the "head" and Natalie is the "neck" and that the head is nothing without the neck. He also said that a table with 2 legs doesn't stand. So true! I really did feel blessed after the procedure as strange as it sounds. I definately took it as a good sign by any meaning.

Back in the hotel around 5pm we packed our stuff for the flight back and wanted to go to Shuckers again but due to NYE they didn't serve dinner. We walked up the street where I spotted a fish restaurant ("The Crab House") the days before. The waitress was enthusiastic about their special deals and special NYE 3-course menues but I politely interrupted her to tell her that we are looking for a very quick and short dinner because we go the see Phish. She didn't have a clue what I was talking about ;) Natalie had fish and chips and I had a combo with fish and chips, crab cakes and fried scampi. Yummie! They tried to support our evening plans real hard and brought the food in record breaking time. The difficult part was to get a taxi which took about 20min. The caribean driver was really funny ("NYE in Miami is CRAZY I tell ya"). He explained that it would be close to impossible to get a cab on NYE especially after midnight and on the Miami side as all cabs are in South Beach (I will come back to this later). He dropped us off across the street after a speedy 25 USD ride.

Everything was fully packed and the air was burning. It was a hot day and the streets were still warm at night. People were heated up for the show and NYE in general. You could see all kinds of crazy costumes, formal dresses, fake hairs, colorful clothes. The mass was screaming, yelling, cheering to let out the energy in some direction. There was also a strong demand to connect with others which resulted in a total breakdown of all mobile networks. I wasn't abe to call or text message Justin for over an hour! Suddenly the plan to party in advance of the show busted and we drank our bee alone. I was definately pumped for the NYE show and even Natalie was kind of looking forward to it this time.

I had just bought 2 beer inside and walking towards our section as set 1 started with "AC/DC Bag". I prepared a wish list of songs during the day and they played 14 (!) out of 29 - that's a 50% correct guess. After a perect dancing start they played "46 Days" which always gets me in a really good mood. "Water In The Sky" pleased the Florida crowd before "Bathtub Gin" took it to the next level. Then "Punch You in the Eye" got the arena through the roof. I have never seen such a wild collective dance. This set 1 was like a second 2 set if you know what I mean. Fast, groovy, jamming - like the pefect "The Moma Dance" which was followed by a singing "Guyute". Then the band gave the crowd a rest after the multiple orgasms. "Swept Away", "Demand", "Seven Below" and the cool bar tune "Lawn Boy" helped to save some power for the long night yet to come. They really know to make a perfect setlist with exciting starts, exclamation, rests and a grand finale like "Julius". Man, what a 1st set! Unfortunately still no Justin in sight.

During setbreak Natalie stayed at the seats in case Justin would be looking for us. I was getting us 2 more beers and return exactly when the lights turned off and Justin made down from 4th level to our lower section (sec 118, row 20, seats 7/8). The rest of the night should bring massive excitement with 2 of my favorite covers by Phish. First one kicked off set 2 - "Rock & Roll" (by The Velvet Underground). It felt like the show contained a lot of "Billy Breathes" and "The Story of the ghost" songs. "Rock & Roll" was one of my absolute highlights of the whole night and it got an welcomed extension when it merged into "Piper" followed by "Simple" with a background choir of 20.000 phans. "Theme From The Bottom" gave us some air to breath before we collapse. "Shine A Light" is the second best song (besides "Loving Cup") from the Halloween musical costume which brought us a complete cover of the Rolling Stones record "Exile on main street". And it got better and better with the obvious "Ghost" which was overdue since 3 days and fulfilled all expectations. "NO2" and "Suzy Greenberg" closed an awesome 2nd set around 11.30pm.

From now on everybody was checking the clock for midnight to arrive. You could already see thousands of huge balloons holden by big nets under the roof of the American Airlines Arena. This is classic! 5min before midnight "Party Time" started the extravaganza and it seemed as it was only written for this occasion. The band moved into "Auld Lang Syne" exactly at midnight. The balloons were following down and filling the arena with pure joy. When the bass line of "Down With Disease" started the crowd totally freaked out for the next 10-15min. Balloons were EVERYWHERE!

Then the so called "NYE gag" with Fishman as main actor took place. Yome already wrote about it so I skip this part. I only want to add that from the audience you really couldn't tell if it was the girl or Fishman dressed up like the girl. And the faking at the beginning of "Fluffhead" seemed like a really well trained amateur drummer tried to play with Phish. "Joy" was the perfect song to nail down everyone's feeling. I was so happy and that's how the band wants us to be. "The Squirming Coil" was another crowd pleaser which made us all sing together one more time but one song was still missing after 4 unbelievable days and nights. And they delivered it big time. "Wash uffize drive me to Firenze"! "You Enjoy Myself" is probably THE Phish song ("Man...", "God...", "Shit..."). It ended in a vocal jam like most of the times in the previous 2009. I was exhausted but after "Blue Moon" I saved the rest of my power for  "Loving Cup" - "I'm the man from the mountain...".

Oh my god, what a monster night! Probably my best Phish show ever! It seemed like everybody was enjoying themselves and collectively a lot. The crazy mix of people at Phish shows from all kinds of different states and with all kinds of different styles is a story of its own. I am so glad that Justin joined us. He is such a lovely guy who is always entertaining and outgoing which is infectious to others. One night is was screaming really loud and people around us jumped in and suddenly it spread like wildfire across the whole venue. He just smiled at me and said to me "You see... ;)". He's also a wild dancer and a real party animal. And it all started at Deer Creek when I asked him and Matt if there's some space to sit down in the shade together with them.

It's often the little things. We don't recognize the importance at first but later (sometimes a lot later) we look back and understand how destiny pushed us in this or that direction. Like the guy at the beach who blessed us or the cab driver who didn't want to pick us up again after the show ("Hey man, if I tell ya I pick ya up I would be lying. Traffic is CRAZY in Miami on NYE. I tell ya.").

When we stepped out into the warm December night everybody tried to get a cab. The police had closed down Biscayne Blvd so there no chance to catch one at all. We decided to walk a few blocks. We wanted to get back to the hotel quick as we had to get up early for our flight back. No taxi in sight. Fuck! We walked further north parallel to Biscayne Blvd. Thousands of peoples on the street. Phishheads mixing with the local club scene and night bar goers. Traffic broke down completely around AAA. I was expecting a long walk. But destiny gave us a miracle. The first taxi with lights on which came from the exit of the highway while I was running up the exit to secure it for us was driven by the same Caribbean cab driver who dropped us off before the show. Can you believe that? What is the chance for this coincidence to happen in Miami on NYE around AAA? This time I was like "Hey man, I tell ya this is CRAZY" ;) After a 20 USD ride we fall straight to sleep. See you in the morning and happy new year everybody!

 http://www.flickr.com/photos/treyanastasio/sets/72157623084195140/

 

Those guys are C.R.A.Z.Y !!!

by Yome NetSan 1. January 2010

While waiting for Holger's full report and pictures, here is a desciption of maybe the greatest New Year's Eve gag by Phish.

/image.axd?picture=/2009/12/2009-12-31/mini/Introducing Sara.jpg

Toward the end of "Party Time" the big disco ball hanging above Trey and Mike begins to lower toward the stage, Fish begins the countdown from 10-1, at midnight the balloons and confetti drop, we get the Auld Lang Syne > Down With Disease and then Fish walks toward the disco ball, opens it, and climbs inside. During this a giant cartoon-like circus canon rolls toward the front of the stage, and an enormous net drops from the rafters with a large illuminated "X" in the middle of it. Trey and Mike try to get Fish out of the disco ball, but can't, so they slide it over to the canon and load it in.

The cannon goes off and there is an explosion in the rafters. The disco ball "misses" the net and a large hole appears to the right of it, like the ball went through the roof of the building, debris hanging down. A helicopter sound them roars through the PA and a searchlight begins to shine from the "hole" all around the floor. Page, Mike and Trey have a conference at center stage, then Trey asks if anyone knows how to play the drums, assuming Fish is dead. They walk around the stage peering into the crowd, following a spotlight, and wind up at the back of the stage, Page side, pointing to a girl (an actress).

/image.axd?picture=/2009/12/2009-12-31/mini/Landing point.jpg She climbs down a ladder that was set up in front of her section, and goes to come up onstage, passing through a room behind the stage that was surrounded by black curtains. Fish then comes out the other end, wearing an identical dress to the crowd girl, a black wig, and fake boobs. He climbs to the drum kit, and Trey asks her what her favorite song is. Fish pretends to talk into his mic but a real girls voice comes out of the PA, she says Fluffhead. They begin and Fish pretends to be not so good at drums during the intro, then catches up and away we went into Fluffhead. At the end of the set, the original girl and Fish trade spots behind Trey and Mike's speakers, with Fish now hiding, crouched down. The girl, Page, Trey and Mike take their bows center stage, then walk off. Fishman crawls off stage after them, in the dark. End of set.

By Jah_Votunteer via Phantasy Tour

 




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