Just what I feared...

by Yome NetSan 31. May 2010

We're just about 10 days before the first show of the Summer tour and Phish has announced what I feard the most after a break-up : every show of this sumemr tour will be available on CD from livephish.com !

I've always been reluctant to buy every show of a tour as a downloadable format but I'm a collector for everything's physical. I feared that kind of announcement because it means a lot of money to get the full set ($600.30 if you buy all 29 shows at once) or a strugle with myslef to accept that I miss a part of my Phish collection.
Last time I waited to buy a full set of shows, I ended not having them all because they became unavailable.
I compared the different possibilities to buy them separatly and I think I'll go with the multi-shows way. It finally cost 15€ more but I don't have to send $600 in one transaction and I can space out purchases.

Anyway, I can't wait to wake up in the morning and grab my dayly dose of Phish to listen during the day at the office. Last summer was great because of that. I even convinced myself not to listen to any Phish for several week to start this summer with a fresh mind.

The Virtual Band

by Yome NetSan 23. March 2010

I heard this expression when livephish.com released the Headphone Jam during de 2004/2009 break. The idea was that Phish would become a virtual band, not performing live but gathering on some occasion to record hour long free form jam. They would still be "broken up" but still playing in a way. I thought it was a good alternative at a time when reunion wasn't even hoped.

But from my point of view, Phish has always been a virtual band. I discovered them in 1997 with a studio album dating back from 1988. As i've never heard about them, I thought they were disbanded for long. Then I became aware that they were still playing lot of shows and starts following them on the Internet.

My computer has always been, and still is, my only link with the band. Browsing several websites and blogs about the band and fans, downloading audience or soundboard recordings of almost every show, watching, at first very poor and then very good quality, videos is a everyday occupation.
I remember watching songs' name appearing in setlists. At one time, some where only names as I haven't listened to them yet. I discovered Mike's Song, for example, with Slip Stitch and Pass.

Internet is also the almost exclusive way to buy Phish related material, although I managed in 1999 and 2000 to buy somes albums at my local store in France. This was possible, I think, because the band toured sporadicly in Europe and Japan from 97 to 2000, so their releases were better distributed outside the US. So I bought a lot of Phish albums, live releases, boxsets, dvds, books, goodies, promo cds. All of that gave me a rather complete view of the band, their music and their career, but in a virtual way. There hasn't been any physical connexion because everything went thought the computer.

Oh wait, There's one ! I managed to buy the Green Sparow, Mike Gordon's last studio album, with a signed booklet. The signed booklet was added to the package along with a regular sealed CD. I understand that it's a lot easier for every one (including Mike) to have a pill of single booklets signed without having to open a cd, pull out the booklet, sign it, pull back it inside and then send it.

Phish is the only active band that have a big impact on me that I've never seen live in concert. In fact, Phish is the artist entity that had the most impact on me for my whole life. Bigger than Michael Jackson back in the 90's, who is the artist that woke up my musical tastes (and I got to see him live in Lausanne, Switzerland in 1997).
The only other band for which I would travel the globe to see live is Pink Floyd. Another dream that I will never live for obvious reasons.

I felt very broken in 2004 when I knew about the break up, again by checking my emails. I cried when I read the news and I cried again on august 16th morning when I woke up and read the setlist and reports on the Internet.
I feel almost as broken up since I took the decision last week not to go to the USA this summer. I always fear that a break up (or worst) can happen any time and that I will never see them, althought the musical and health situation for the band is very different now than in 2004. I'd never listened to the Las Vegas 2004 run since this week, and I'm glade to enjoy the music I heared in 2009.
By the way, 2009 is the only year during which I listened to every single show played by Phish, at worst 2 days after it was played. In 2004, I listened to all of the summer tour but out of order and in the following month, without regularity. I started in January to listen to every 2002/2003 shows and even if it's not 1994 or 1998, I'm enjoying it very much.

By the way, what if all that music was fake ?

I thought about it from the very beginning when I didn't really know the songs and where to find shows. I happened to download concerts from other band (Cousin Fungus, String Cheese IncidentDave Matthews Band, Greateful Dead, or other jam bands) without noticing at first it wasn't Phish. I even end up burning CDs and labelling CDs as Phish by mistake. At the end of the day, I was still enjoying all this new music, whatever the band was playing.
The idea came then that, even if Phish wasn't really playing this music, I wouldn't care as long as I'm enjoying what I listen to. I mean Phish's music could be computer generated, the band could fake playing on stage (like lips-synch with instruments), all of their improvised moment could be writen in advance. Sure I'd be pissed to have been fooled but, man the music is fucking good ! That's why I enjoy live DJ sets like Daft Punk's Alive 2007. Everything is written and planed but the music is fun.

That's what's important after all : music.
Phish can still be a virtual band playing (or faking) in a far away country, I don't care as long as I can listen every day of my life to new music from them.

NYE 2009 in Miami on miniSD

by Yome NetSan 2. February 2010

I received yesterday the 4 Miami shows in miniSD USB Slots, like the Festival 8. I ordered them from livephish.com and they arrived in 10 days, so still quicker than Dry Goods.

/image.axd?picture=/2010/2/MiamiMiniSD/mini/Miami miniSD.jpg

I still have to take pictures of my Joy Box but I'm quite busy with a baby to take care of and a new game system to play with.
Yes, I finally bought a Xbox 360 to complete my video game collection. Yes, the one I told I wouldn't buy in the first place... I'm glade I only pay 29€ for it but I bought some games too...

Despite all of that money spent, I wonder if I wouldn't go to the USA this summer to finally see Phish. If Phish doesn't come to you, come to them !

Good answer !

by Yome NetSan 28. January 2010

Pfff, I'm seeing the end of it !
Too bad I won't see my 6 months baby with a Phish beanie anytime soon...

Here's my contact's answer and mine bellow.

Hi Guillaume.

I’m sorry I missed your first email. It was set aside by my spam filter – presumably because of the numerous exclamation points in the subject line. I apologize for not seeing it sooner.

I’m also sorry to learn that they processed your new shipment with the shortage of those items. Totally ridiculous. I’m refunding you $31 for the cost of those items, since we are completely out of those items. That refund should occur sometime today. I already refunded your shipping last time around, so I can’t do anything further there.

I agree with you that those shipping rates are ridiculous. I’ve long complained to my bosses that we are well above reasonable rates, and have already forwarded your emails to them to remind them yet again. It’s not like I’m pocketing that money personally.

The best I can do is extend some good faith to you as a fellow Phish fan. I’m going to set up a couple of unique discount codes for you which can be redeemed for free/discounted shipping on future orders. It might take me a day or two to get these set up, but I promise to send them along when they are ready. If you choose to shop with us again and use the codes, great. If you want to give them to a friend, that’s fine too. I also understand if this has soured you so much that you never shop with us again.

I’ll be in touch with those codes when they’re ready. Again, sorry about the poor communication on these out of stock items.

Best Regards,

 

Hi

Thanks for your answer, I was about to send a "third try" ;-)

Indeed, I didn't calculated the currency change ($>€) between the refund I got and the actual shipping fee. So there's no problem about the missing item, except that I was informed at all. It was really a downer when I open the parcel after the joy (!) of actually received it !

I appreciate your honest answer about the shipping rates and the discount coupons.
Of course, I'd be tented to say I'll never buy from Dry Goods any more. Unfortunatly, there's no alternative for some items...
I just hope my next order won't took 5 months to come and, if it happens, that the normal customer service will answer me properly :)

Thanks again for your help with this issue. Sorry I had to send to you so many emails ;)

Guillaume

 

Now I can relax and finally appreciate my Joy Box, my Joy Vinyl and my Joy CD.

Finally ? Not yet !!!

by Yome NetSan 27. January 2010

Great a parcel from Music Today !

But the story isn't finished yet ! OUCH ><'

Hi,

I finally received my parcel yesterday. Goog news, the Joy Box is great.
But wait... my order is NOT COMPLETE !!!!
It's missing a T-shirt (PHCT248SXNV Drops on Navy, Short Sleeve, X-L, $16) and a baby beanie (PHCH45TBAV, Organic Baby Mockstar Beanie on Avocado, $15) !
And after checking the website, none of this item is available anymore !
GREAT !

Now I'm getting really upset.
I ordered 5 MOUNTH ago !
It cost me countless emails to your mute customer service and to you to finally receive a parcel.
You told me my order would be sent with a tracking number : I'm still waiting for it.
I received a shipping mail saying the order was shipped by DHL : in fact it was EMS, a cheaper mailing service.
I received a incomplete order, missing 2 items for a total of $21. Those items aren't available anymore and nobody tells me anything about that. I didn't get a refund for these items or a chance to have other ones in replacement.

It's official, Music Today isn't able to fullfil an order properly. You are incompetent and not professional at all.

And by the way, I'm still waiting for an explanation of your excessive international shipping fees.
Oh maybe you want another simple example ?
A $2 sticker, a plain, flat, light, small sticker. Guess hos much it cost to ship from Music Today (I'm not saying the USA because you must be on another planet, it's too ridiculus) to France ? $14.71 !!!

Next time, I'll wait for my items to be sold by a guy on eBay. It will be safer and cheaper !

Still waiting (part 5)

by Yome NetSan 19. January 2010

More good news !

I received a shipping email saying that my order has been re-shipped by DHL. Un fortunatly, I can't find the tracking number...
I also got a refund for the shipping fees I paid 5 months ago. So things are taking a better shape thanks to the help of the merch account manager.
It should be arriving quicly with DHL so I'll update when I have news.

Mainwhile, I ordered through livephish.com the full Miami NYE Run as miniSD USB slots like the Festival 8 ones. We'll see which order comes first ;)

Nevertheless, he didn't answer me about the exensive shipping rates so I wrote this last message.

Hi,

First of all, I'd like to apologize for writing you again and thank you very mush for your help in my issue.

I received the refund for the shipping fee and the following email stating that my order has been shipping with DHL.

Unfortunatly, I can't find the tracking number for DHL...
I tried to use the number MIS20106167 in the DHL website but it don't work (as I expected, it's the Dry Goods, order number but who knows...) and this shippment doesn't appear in my Dry Goods account.

Just a quick answer about the shipping rates. I understand that the Joy box is heavy so the shipping rates are expensive, but here are other examples :
Joy Box ($99.00), standard shipping to France : $48.19
Joy CD ($9.99), standard shipping to France : $15.21 (!!!)
Stealing Time T-shirt XL ($19.00), standard shipping to France : $16.21
Festival 8 playing cards ($9.99), standard shipping to France : $28.84 (!!!)
Festival 8 miniSD ($62.00) standard shipping to France : $14.71
Live in Vegas DVD ($17.00), standard shipping to France : $15.21

I made some comparaison with Amazon.com (shipping from the USA)
Joy Box ($91.99), standard shipping to France : $12.48
Joy CD ($11.99), standard shipping to France : $6.48
Live in Vegas DVD ($22.49), standard shipping to France : $6.48

I also order last week a set of Rock Band instruments for the PS3 game from Amazon.de (Germany). It contains a guitar a drum kit and a microphone. Even if it's shipped from inside of Europe, the box is much bigger and heavier than the Jox Box. Shipping was only 8,42 euros ($12.11) !

I also found 2 old invoices from Dry Goods and you can see the difference here : http://www.bouncingaroundeuroom.eu/post/2009/12/23/It-was-the-good-time.aspx


With those easy examples, could you please explain me how those rates are calculated ? Don't you think that they are ridiculusly expensive ? Come on, $15.11 for shipping a plain $9.99 CD in an enveloppe...

Thank you again for your patience.

Still waiting (part 4)

by Yome NetSan 14. January 2010

Good news !

Music Today's merch account manager answered me very quickly on Friday !

Thanks for your email Guillaume, and I’m sorry to hear that you haven’t received your order yet. Let me correct the situation for you as best I can.

I will have a new order shipped out to you by expedited/trackable shipping method right away. I will email you once I have tracking information -- hopefully later today, but definitely no later than Monday. Can you please confirm that there aren’t any errors in your shipping address? This is the address we used on the previous package:

Guillaume
xxxxx
xxxxx
xxxxx
France

I will get back to you later today with an update on the new shipment. Please do let me know if we should make any changes to your shipping address.

Also, we will refund your shipping charges, as we’ve clearly not give you proper service in this regard. You should see that refund on your bank statement within the next 5 business days.

Best Regards,

I got another email later after I confirmed the shipping address.

I have good hopes that this issue will finally comes to an end but it's thursday and I'm still waiting the tracking number and the refund.

Still waiting (part 3)

by Yome NetSan 8. January 2010

New year a new messages to Dry Goods...

I haven't received an answer to my 17th december email (already in holidays) so I sent 2 more this week. Still nothing.

So this morning, I emails directly Music Today's merch account manager which address as been given to my by a fellow reader. I hope it will make things moove...

Hello Mr. .......

I'm sorry to write to you directly but I have a serious issue with Phish's Dry Goods and I didn't get an answer to my emails since the 23th november 2009.

You can read the whole writing bellow but to make a long story short here is my problem :

I made an order on Dry Goods site on the 11th august 2009 (#24332894, $225.20 including $59.14 for standard international shipping as I'm in France).
This order contains, amongst other items, Phish's Joy Box which was delayed until mid-november.
I sent an email on the 17th november asking when my order will be shipped. I received the following day the shipping email and then an standard answer to my message saying that it was shipped on the 17th (strange cohincidence ?) and that international orders don't have a tracking number.
1 month later (17th december), I was still waiting for my order and ask again your custom service.
I sent again emails after the holidays but I still got no answer and still got no order (I checked my post office).

Right now, I'm rather upset that I spent $225 in august and I still didn't received my order.
Moreover, I'm really surprised that after paying $59 for shipping fees, you don't provide a tracking number.
I'm used to order items over the internet to foreign contry (USA, Europe or Asia) and Dry Goods has by far the most expensive shipping fees with the worst service (since its managed by Music Today).

You can read the following messages for furthur details and examples of overrated shipping fees (last example is $28.84 for shipping a $9.99 festival 8 playing card game, standard shipping !!).

I also post updates for this issue on my European Phish blog (http://www.bouncingaroundeuroom.eu/?tag=/music+today), that's how I got your direct email.

I hope you'll be able to help me finally get my order and understand your international shipping fees

Thanks a lot.

2009/12/28 American Airlines Arena, Miami, FL

by Holger 29. December 2009

After a short swim in the hotel pool we got dressed and took the car to the American Airlines Arena. Its always hard to project how long it will take because sometimes traffic can be totally horrible around venues and parking lots. Not today! Despite a construction site approx. 1,5m from the venue on Biscane Blvd everything runs smoothly. There's only a very short waiting line right in front of the official parking garage of American Airline Arena. Guys with "parking 20 USD" signs try to re-direct people to their private parking lots and garages around the block. As the official fee is also 20 USD we take a right and roll straight on an 90% empty lot. Some Phishheads sit outside their cars listening to music, grilling, chilling, smoking and drinking booze.

Its only a 2-3min walk to the main entrance where we are supposed to meet with Justin and his friend from Indiana. Strangely there is only a really short waiting line on the stairs 5min before the gate opens. Back in 2003 people were standing back down to the street. The arena looks beautifully enlightened with yellow, orange and purple light and a huge video projection on the surface of the building showing Phish live footage previously recorded - really cool! Justin is right on time and after a short but enthusiastic welcome (who could expect that we see each other only 6 month after we first met at Deer Creek) we walk straight in. There is no waiting at all. Security check is relaxed. 

First thing you see when you walk in is the merchandise table with all brand new Phish Florida items. I am very sorry but I have to admit that I was massively disappointed with the new goods. I don't like the event poster which is too colorful and looks like an advertisement for orange juice. The 2003 poster looked like a cheap "Kitch" painting by an averagely skilled street artist on Ocean Drive. The colors hurt my eyes. Unfortunately I only found out after waiting in line for 45min and buying #987 (or so) of #1000. Now its on the wall in my flat ;) Thank god to Facebook, Fromtheroad, Twitter, etc. you now know in advance what you get so I did not get in line this time. The T-shirts weren't any better - just not my colors (all kinds of purple, yellow, orange, etc.). Well, the trip was expensive enough and my budget needs some rest. Domestic beer at the venue is 9,00 USD, imported beer 13,50 USD, a slice if pizza 8,00 USD, a cocktail 18 USD, etc.. So while Phish is keeping ticket prices low everybody else is robbing you legally! 

We were standing on the first floor and watching the people flow in. Around 7.30pm when the show should officially begin there were no signs of a soon start. Still hundreds and thousands of people came in from outside. Around 7.50pm we got to section 118 which is one of the lower sections in the middle of the arena. The seats are perfect and its so good to know that we will be there for 4 nights in a row. The people next to us were very nice. One was from Ft. Lauderdale, the other from New York City (seeing his show #96 or so - EU phans can't compete with that numbers but with the intimacy of our tiny venues). 

I don't remember the exact time but it must have been shortly after 8pm when the lights went out. Suddenly people were pumped and you could feel the collective energy. Everybody was waiting for this moment for weeks. Most people were already screaming and dancing when they got up the stairs and through the entrance. So did I. They didn't play Wilson as an opener like I had wished for. They didn't play it all last night. The whole set list and flow of the show was a bit strange and the first set missed a little dancing and party vibe (except some moments). 

Phishtoughts.com is quite disappointed by the whole show and pointing to the half empty venue. Yes, you hear right. Half empty (and the show was almost sold out)! There was even a black curtain covering the 3rd and 4th level behind stage and the lower section behind stage was nearly empty. Everywhere were empty seats - even on the floor. They definitely need to change the way tickets are sold. Print a name and ID# on the tickets and the scalping ends. That's the way FIFA does it with tickets for the soccer world cup. 

The show kicked off with "Sample in a jar" which is one of my all time faves. The version was very tight and I thought it was a great opener. Next song was "NICU" which always is good feel tune to me. It was followed by a rare bluesy "My Soul". The following 4 songs ("Roggae", "Undermind", "Bouncing Around The Room", "Poor Heart") lacked excitement a little bit. Then came "Stash" which brought back my full attention. I must agree with Phishthoughts.com that the flow of the show was destroyed more than once. There was a lot of "humor songs" but the whole mix was strange. "I Didn't Know" (featuring the final vacuum solo of the decade) and especially "Beauty Of A Broken Heart" didn't seem to fit between "Stash" and "Possum" which was a very warm welcomed and superb finale of set 1. 

Set 2 continued the spirit of the night. It took until song #4 (after "Mike's Song", "Light", "I Am Hydrogen") "Weekapaug Groove" kicked off the party. My wife Natalie who is far from being a phan felt the jetlag and was not turned on so far. Unfortunately "Weekapaug Groove", "Alaska", "Backwards Down the Number Line", "Makisupa Policeman", "Harry Hood" (all fantastic in my eyes) came too late for her to bring her back to life. "Contact" was a another "fun break" before an energetic "Character Zero" closed set 2. And then came an incredible sick "First Tube" which alone compensated for some mediocre versions last night. Trey was suddenly on fire and CK5 brought on an absolutely gorgeous light show. 

After the show we met Justin and his friend across the street to give them a ride back to their hotel which was on the way to ours. Back in the hotel room I synched my digital camera to the notebook and uploaded some pictures to Flickr (Thanks to Yome who grabs them and puts them up together with my writings which I send from my Blackberry during day). 

 

More to come tomorrow...

 

More pictures on Flickr: http://www.flickr.com/photos/treyanastasio/sets/72157623084195140/

 

Live, hole and lump

by Yome NetSan 3. December 2009

When the Live Phish Series was announced, I was in university and didn't have a lot of money to buy things that's not food. So I told myself I'll never get that collection.
So I watched every batch appearing on Dry Goods, dreaming of the "innovative LP packaging includes sleeves". I browsed furiously the Live Phish web site to find all the funny hidden animations in the covers. I pictured myself holding the showcase organizer and using it like a "bag" to hold my stuff in the university.

Many years have passed and some volumes started to become unavailable in the official Phish web store. It was 2006 and I decided to buy them before it got worst.

So on the 25th may 2006 I placed maybe my biggest order on a website. I got all the volumes still available with sleeves (2, 3, 4, 5, 6, 7, 8, 9, 11, 12, 14, 15, 16, 18 and 20) and a showcase organizer. The grand total was $347.30 (including $47.60 for shipping and a 10% reduction thank to a coupon I got with the 2003 livephish cds). I received the BIG parcel some weeks later in my office (actualy, I had to go to the post office to get my package because it was a little damage). Hopefully, none of the items was damage (it won't be always the case, we'll see that later) but I face another strange problem. Some of the sleeves in the "innovative LP packaging" had some strange "glue" in them. It was like the plastic cover had melted a little. I had to clean the CDs before listen to them and one booklet had a little crush because of that. But I was so glad I didn't care. I took the train later that day with my Phish organizer with 15 volumes of Live Phish.

My goal from that day is to find the missing volumes. I actually bought #19 on a website and received it before the big batch. Unformtunatly, it wasn't the "innovative LP packaging" but the standard 2CD jewel case (the lump). I bought Volumes 1, 10, 13 on eBay. I found myself with 2 #1 because the first I ordered didn't come with the booklet. I might do a little contest on this site someday to have it won by someone.

I still have to find #17 (the hole) and #19 with sleeves to have a complete collection. So if you can hook me up...

 The latter Live Phish CDs don't have a big story like the original 20 volumes. I bought them as they were released. I'm not really fond of the cardboard ecolo packaging without any picture but the music is good so...

Oh yes there is a story ! I was about to forget the Island Tour crush !

When it was announced it was difficult not to buy them right away. Indeed, one of the CDs contains what maybe is my prefered improv in Phishtory : the Roses are Free jam. Anyway I finally pre-order the full batch and waited it patiently to come. When I finally received the CDs, they were sent from abroad in a regular bubble enveloppe. Needless to say, I got them crushed. 3 of the 4 boxes where heavily damaged, causing some cover sleeves to be torn. None of the CD had a crunch though but I was really disappointed.

So I took some pictures of the crushed cases and wrote a big eMail to Dry Goods customer service. I received an answer less that an hour later asking me which of the 4 cases were damaged so that they could them new ones at once. I answered back, asking if I had to send back the crushed ones and they told me not to.
Less than a week later, I received the 3 shows heavily protected in a bigger box. It was the good old time when Dry Goods wasn't managed by Music Today... But more about that later...




TextBox

Have you been on Phish tour in Europe ?
Have something to write about Phish ?
If you are a european Phish fan, feel free to contact me to become a writter on this blog !


NetSan NetworGamusik (Music, Video Games)Musique Vivante (Yome's Concerts)
Phish Phans in Europe on FacebookHolger's FlickrYome's Twitter

Contact me
© Yome NetSan 2009-2012
Log in