Let's spin !

by Yome NetSan 4. December 2015

After a great Fare The Well and a spectacular Summer tour, the end of the year sounded a little too quite. But that was before I received lots of good LPs to spin...

 

New Year's Eve 1995:
Live At Madison Square Garden

 

Originaly released on 3 CD in 2005, Phish's New Year's Eve 1995 show made its way again to independent record stores on 6 LPs during the Record Store Day on 18th april 2015. This huge boxset is limited to 4500 copies and costs an arm. Of course, no store in France had it and it popped pretty quickly on eBay. Due to its already hish-sky price, scalpers can't charge much more but I've been reluctant to buy one of them over here. I waited several month to see if it would appear on Dry Goods but in september, I've been told by my contact at Phish Inc. that it won't be sold there. Thanksfully, this person managed to got me one of the remaning copies and sold it to me ! I finally received it on the 20th november, around the same time as the other vinyls bellow. But surprisingly, it ended on the Phish merchandise site on 3th december ! Grab it while you can !

The boxset is rather simple but quite nice. With six 12" discs, it's huge and, of course, heavy. It's also my first and only 6 LPs boxset. My second biggest one is David Gilmour's Live in Gdansk with 5 LPs.
All pictures and texts are taken from the original CD boxset but re-arranged on six sleeves and a leaflet. A download card is also included and, if you're lucky (if you're the first one actually), you can use mine : just find it on the pictures. One strange thing : the image used by Phish in february to hint at this release (a green square with the words "Side K : you Enjoy Myself"), isn't part of the boxset at all. Actually, the only green things on it are the tittle's letters and side numbers on the outside of the box.

I haven't got the chance to isolate myself for more than three and a half hours yet to proper listen to the music. I haven't listened to the show for many year actually as I haven't been impressed the first time I heard it. Maybe my expectations were too high knowing that Rolling Stone Magazine named it one of the "Greatest Concerts of the '90s", or maybe I wasn't in a good mood...

 [more]

Rift (Blue & Black Editions)

 

Announced shorty before the summer, the second Phish vinyl of the year was Rift, their fourth studio album from 1993.

Two versions of this one have been made : the "Festival edition" and the "regular" one. The original release was at the Magnaball Festival on 21st august 2015. This edition comes with two translucide-blue discs and a new print from David Welker, the original cover's artist. A second version with black LPs and without the print was to be available on Dry Goods later in September, but the announcement text wasn't clear if the blue one will also be buyable online.

On site at the festival was the JEMP Record store, featuring listening booths to enjoy vinyls from Phish and solo projects, even NYE 95. My friend Stephen from Amsterdam got us in touch with Eric, an american fan who would attend the festival, and he aggreed to buy us vinyls there and send them to us. After many adventures with post offices, shipping fees, Paypal and customs, the package finally arrived in Europe last week. Meanwhile, the album has been sold on Dry Goods, even a few blue ones, and I grabbed the black version over there.

The sound on this one is phenomenal ! I heard bits here and there that I've never noticed on the CD I have for years (it was the third one I had, in 1998). The packaging is rather standard but it's always a pleasure to have a bigger version of a cover, especialy such a beauty ! The translucent blue discs are beautiful. I also really like the new David Welker illustration. It's a follow-up to the original cover art that can be watch from every angle, with a lot of details. I framed it like I did for the Pollock's Junta poster and it'll go well beside the jigsaw puzzle of the original art !

 

Trey Anastasio : Paper Wheels

 

Trey Anastasio's new album, Paper Wheels, took its time to come : I remember downloading the first song (Bounce) back in October 2014 and I got the 7" single for Record Store Day in April.

It finally hit shelves at the end of October 2015 with a gorgeous limited vinyl edition. This never-before-seen package is totally awesome. The gatefold cover is full of 25 holes on each side that let see through, down to the actual discs. Indeed, each "sleeve" is made of several smaller sleeves with a rounded hole in the center and they are imbricated one into the other. The result is a kaleidoscopic visual that move when you get the disc out. Moreover, there are writings around the little holes of the gatefold, but on the inside ! That's very original but not that easy to read.

That's the only main drawback of this breath-taking packaging : it's beautiful but fragile and not that practical. One must grab and open it delicately to prevent any damage.

Another surprise comes with the discs themselves.

They are color splatted and look really nice too. But unlike most 12" discs, they play at 45 RPM like 7" so, technically, the sound is better than on a 33 RPM LP.

And it does a great job with this album. The compositions are typically Trey-ish instead of Phish-ish. They have been recorded mostly live and it sounds, like with the tempo-change of Bounce.

On the title track, Natalie "Chainsaw" Cressman made a funny monologue in french ! Her accent is adorable and the text is complete non-sense. I was with my child when I first listened to it and he chuckled when he heard french for the first time after 9 songs in english.

Here is my translation of the speech and a translation :

Salut mes collègues américaines. 
Moi, je suis la tronçonneuse. 
Quand j'étais petit, j'avais un ami imaginaire :
le cochon vert. 
Il était très grand et... et il vous ressemble un peu. 
Avant que je suis parti pour le tour, 
un ivrogne a cambriolé ma maison
et a fait pipi dans mes bottes de neige. 
C'est vrai, j'ai promis ! 
J'ai dû les jeter.
C'était si dégueulasse. 
Quel dommage. 
C'est complètement nul !
Quel dommage ! 
C'est un vrai con qui m'a fait ça. 
C'est complètement nul ! 
Putain de merde !
C'est des conneries ! 
Je souffre ! 
C'est un vrai con qui m'a fait ça. 
Casse toi ! Ivrogne !
Hi my fellow Americans.
I am the chainsaw.
When I was little, I had an imaginary friend :
the green pig.
He was very tall and... and he looks a little like you.
Before I left for the tour,
A drunkard has burgled my house
And peed in my snow boots.
It's true, I promise !
I had to throw them away.
It was so swinish.
What a pity.
It totally sucks !
What a pity.
It's a real jerk who did this to me.
It totally sucks !
fuckin shit ! (Holy Shit !)
It's bullshit !
I am suffering !
It's a real jerk who did this to me.
Get out ! Drunkard !

Some sentence aren't proper french or has gramatical errors (like "Avant que je suis parti pour le tour" which would translate to "Before I am left for the tour") but it's actually part of the charm.

By the way, Natalie has a kickstarter underway for her new EP : https://www.kickstarter.com/projects/299666408/natalie-cressman-releases-the-traces-ep
You should check it out, she makes good music and cookies too !

 

Medeski, Martin & Wood :
Radiolarians - The Evolutionary Set

 

Another not-so-related-to-Phish-but-still arrival happened in november : Radiolans - The Evolutionary Set.

Radiolans is a project by Medeski, Martin and Wood from 2008/2009. It was a series of three tours, each one centered around new music that would be recorded after beeing played on stage : "The plan: Write > Tour > Record > Repeat."

The three CDs released in 2008 have been compiled on this Evolutionary Set with bonus materials, a remix CD, a live CD, a documentary DVD and a double LP.

I've been looking for this for a good price since its release in 2009 so I was psyched to finally put my hands on it this year. I really like the design of this set and the improvised-feeling of the music.

MMW have been the first band discovered thanks to Phish that I've seen in a concert at the Jazz à Vienne Festival in 2005.

 

Holly Bowling's Tahoe Tweezer

 

Last but not least, I received on monday the vinyl version of Holly Bownling's Tahoe Tweezer.

The monstruous jam have been famous in the community since 2013 and althought it didn't impressed me at first (maybe I've over-heard of it before actually listened to it, and I've prefered other jams in 2012/2013 and even more in 2014/2015), I have to admit it's a great piece of music and band/crowd communion.

Classically-trained pianist Holly did a fantastic work as transcribing it to solo piano and, since its debut in 2014, her interpretation has become almost as famous as the original. She hasn't stick with this 35 minutes work and has expand her repertoire with many other Phish songs or jams arranged for solo piano (even my first-show-ever Down with Disease Reading Jam). She started a campaign on Pledge Music in april to gather funds for her first album including songs on the first disc and three jams on the second one. Now she's doing concerts all around the United States and is incorporating Grateful Dead jams to her sets.

I instantly jumped on the "Pleadge" button with a "Shut up and take my money" kind of reaction and received the CDs in late august. Now, the Tahoe Tweezer sits near my turntable on a nice blue 12" disc and I can't wait to make it spin.

You can buy her album and the remaining vinyls (limited to 500 copies) at Royal Potato Family and find her shows on Archive.org.

  

 

Siket Disc

 

The year 2015 will end (or most likely, the year 2016 will begin) with another fine Phish release on vinyl : The Siket Disc.

I didn't expect this one, or at least not that early, but it's a very good surprise ! Those studoi outakes are some of my favorite musics by any artist.

I can't wait to blast What's the Use out loud on my new sound system !

 

 

 

 

 

Digital hunt for analog treasures

by Yome NetSan 1. June 2013

With the Blossom 95 download, the Ventura boxset, Mike Gordon's The Egg and three releases for the Record Store Day, Phish knows how to keep us busy before summer tour !

After going under the rain on the 20th April to my local record store to buy the Pink Floyd's See Emily Play and other french 7", the second part of the treasure hunt began on the Internet. But this year, several surprises made the search more interesting and easier.

 

The first vinyl to reach my turn table was the vinyl edition of By My Side, a collection of ballads from Ben Harper. I found it in a french web store (Fargo) thanks to a tweet from Planète Vinyle, a french website about wax discs. But it turns out that I was in Morocco by that time and I couldn't order it right away. I had to wait my return to France a week and a half later, hoping that the disc would still be available. Luckly I made the order almost as I stepped of the plane and got my package the week later for a nice price (25€ including 3€ for shipping).

 

For the next two discs, I had to rely on good old eBay...

 

 

Trey Anastasio's Blue Ash And Other Suburbs is a nice looking 7" Picture Disc which also contains brand new music ! So new I couldn't tell by listening t the first instrumental track if I should spin it at 45 or 33RPM !

It seems like it's been limited to 1200 copies so it's no surprise it was not easy to find it a good price.

I finally got it for 38€ (half of this was shipping fees) instead of the original 15$. I know it's almost third time the price but I don't have a lot or choices, especially for shipping.

 

 

 

[more]

 

Same thing for Page McConnell's Unsung Cities and Movies Never Made, instead that it was even more rare (only 1000 copies) and even more musicaly interresting. The only trace of 4 out of the 10 intrumental tracks of the disc can be found on this Film & TV Sampler CD that even the most die-hard US phans haven't heard of... I couldn't find it below 60€, even it sold for 20$ on the day, but I think it was worth it.

 

 

The final two discs arrived in my house with the help of very very nice people...

 

 

A few weeks before the Record Store Day, I sent a half-joking tweet to the Royal Potato Family, asking the Marco Benevento's record company how a poor french fan could get his hands on the vinyl edition of Invisible Baby. The answer that I didn't expect to have is the one I got : They'll keep one of the only 500 copies for me !
But a month later, I was in contact with then to buy the vinyl at the regular price of 14$ !

Unbelievable !

 

 

The last record which came to me (this morning) was ironicaly the most available (7500 copies), the most expensive (50$) but also the most wanted. It's no news that there's a lot of Phish fans in the USA and after releasing the vinyls of The White Tape and Junta in the past years, the expectation for Lawn Boy was rather high.
Like last year, ebay scalpers did their job and I waited for the euphoria to settle down a little.
Meanwhile, Phish released a download of a 1995 concert and announced a 6 CDs boxset of two shows from 1997 and 1998. For such announcement, I usualy got in touch with Beth Montuori Rowles from Phish Inc., who provide me with download codes and review copies. That's how I can set up some contests. I took the opportunity to ask her if she had hold some RSD vinyls and if she could sell me one. The Page's one was so limited that she couldn't hold one but she had Lawn Boy for sell !
A 50$ donation to The Waterwheel Foundation later, the disc was on its way to France... and she even paid for shipping !

 

So less than a month and a half after Record Store Day, I already found all eight discs I wanted and for far less that last years. As a comparison, I had to wait until October to get my hands on the fifth and final disc of 2012 at a reasonable price. But I am well aware that this year I got the intervention of three lucky stars : Planète Vinyle, Royal Potato Family and Beth.

Thanks to them and see you next year !

This disc is turned and framed, it's seen much better days

by Yome NetSan 29. October 2012

I think I have a rather big Phish collection but I don't often show the items I buy. So here are some of the last Phish related vinyls and discs I recently received.

The last Marco Benevento record is as good as the previous ones is not better. Moreover Mike Gordon plays bass and mandolin on Escape Horse, a tune already released last year as a limited 7" disc.

Like most of us, I discovered Jennifer Hartswick with TAB, but the girl really need more recognition for his solo work. All of her 3 albums are absolutely great, very jazzy and funky, and her contribution to Everyone Orchestra's first studio album makes it feel like one of her own.

[more]

Yes, I finally got my hand on both editions for a resonnable price. The regular one will stay sealed but I opened the other to frame the Pollock print. It looks gorgeous in my living room. The sound of the vinyl is clean and loud. I've re discovered the album with this print.

I've already told about the music before and the packaging of the CD is rather regular.

 

The last Trey record is a tough one. I'm not really convinced after two listenings but some songs are great like Land of Nod and Scabbard and Clint Eastwood (thank you Jen). The overal sound is a little "over produced" to my ears. I mean that there are too many sounds mixed together and it sounds blury. Trey's voice is often overdubbed or too much reverbed. It's like the opposite of Joy which sounds too much like a live album recorded in studio.

 

On a side note, you can see that I gave Dry Goods and Music Today a second chance. I recently made several orders with those discs and other items (like this USB flash drive, that Fishman hat, this second edition 12" and a sealed 7" which makes me have another unboxed 7").
The shipping fees are cheaper than before, calculated with more accurency but still rather expensive. The package is also better but I've seen far better (I can compare with a lot of parcels I receive on a regular basis). Finally, the shipping is much faster than before and that's a good thing.
I also have another order on the way for December (Star Lake 98 DVD with CD and T-Shirt along with Fishman's styled mug and bandana) even if I'll have a couple review copies to make another contest.
So, stay tuned for more info about that in the next weeks.

 

15 years ago, my life changed forever

by Yome NetSan 12. July 2012

I was in Bellport on the 12th July 1997 when someone played a song that changed my life.

Phish instantly became one of the three bands I listened to the most at the time with k's Choice and Smashing Pumpkins. By the way, it's funny how those three bands are still there in my life and how they all split up and came back together at one point (although "coming back together" can be discussed in regards of the Pumpkins).

It's only very recently that I found the words to express why I love Phish jams.
While many bands can play inventive improvisations, they sound like if someone pressed the Pause button to let the guy play his solo and the music starts again where it left off.
With Phish, the jam moves on, travels, goes forward. At the end of a jam we're not where we were some minutes ago. We've been in a natural voyage and we arrived far further.

Anyway, a lot of things happened in 15 years.
The band evolved, went on hiatus, came back, broke up, came back again...
Meanwhile, I grew up, built my life, met my wife, learnt a lot, worked as much, bought a house, changed a lot but stayed the same in a way.
I often feel like I'm still 17... and then I look at my little boy...

 

In 15 years, I gathered a lot of Phish-related memories...

I remember trying to figure out what they were saying in You Enjoy Myself.
I remember writing to Eric about how I love Junta and the french talk in the background of Dinner and a Movie.

I remember spending nights reading setlists in the Helping Phriendly Book, a RTF file compiled by Phish.net. This was before the Phish Compagnion books (coincidentally, a Third Edition has just been announced today).
I remember translating the lyrics of Esther and Kissed by Mist into french poems.

I remember playing Sample in a Jar in a concert with my band, although I'd rather forget about it.
I remember trying to write down Trey's spoken diatribe in Icculus before realizing I could find all lyrics on the Internet.

I remember bouncing around the room when I recognized the beginning of Weekend at Burnsie's, the Simpson episode in which Phish play Run Like an Antelope.
I remember being amazed by my first mp3 CD player which cost 990 francs at the time (about 150€/$), very expensive for my student girlfriend's wallet).

I remember receiving my first ever Internet order : the Live in Vegas dvd.
I remember buying so much promo CDs on eBay for my collection that I couldn't even tell which one I had or not.

 

As I recently wrote, Internet is my only link to the band. With Phish, it's the thing that has actually changed my life the most in the last 15 years. I could not live without Internet today, just like I could not imagine living without Phish and all that ensued.
And for the first time, the Virtual Band became a little more real this year thanks to Mike Gordon visiting Amsterdam for Jam in the Dam. A disturbing experience.

 

Speaking of "all that ensued", the amount of new music I discovered thanks to Phish is quite astonishing. No other artist got me into so many other artists. My musical horizon is much wider now thanks to them.
Obviously, the first band that I think of is the Grateful Dead, which introduced me to Phil Lesh, Jerry Garcia & David Grisman, Bob Weir & Ratdog...
While I was looking for Phish mp3, I quickly came upon Nugs.net with its great NugsCast and Free Stash. Bands like Widespead Panic, String Cheese Incident, Gov't Mule, Lotus, moe. were new to my ears and I'm pretty sure I wouldn't know them by now if I haven't heard Fee on that saturday night in Long Island.
I also heard for the first time about Talking Heads, Little Feat, Deodato or Frank Zappa with Phish covers.
The many side projects are an endless source of discoveries... Vida Blue, Pork Tornado, Oysterhead (which introduced me to Les Claypool), Trey's solo bands (who got me into the great Jennifer Hartswick) and Mike's collaborations like the Benevento/Russo Duo which leaded me to Marco Benevento, Garage a Trois, Everyone Orchestra...
And finally there's the musicians the band played with like Dave Matthews and Medesky, Martin and Wood, whom I had the pleasure to see in concert at Jazz à Vienne in 2005.

All of these artists are now regulary featured in my playlist, my turntable or my Playstation 3.

[vimeo:28246136]

Everything started with Junta so I would have loved to celebrate this 15th anniversary with a listening session of the Pollock Edition vinyl but, well, you know...
Instead, I think I'll play a big Phishy concert full of covers with Guitar Hero and Rock Band.

Set 1 : Sample in a jar > Chalkdust Torture > Down with Disease, Wilson > Scarlet Begonias > Llama, On the Road AgainStash > Bold as Love, Psycho Killer > Fire
Set 2 : Crosseyed and Painless > Tweezer > Space Oddity > Cold Rain and Snow
Encore : Frankenstein, Tubthumping

 

See you in 15 years phans !

More on Junta, the perfect gift for eBay sellers

by Yome NetSan 21. April 2012

This Junta Deluxe vinyl is really a gift made to eBay sellers because they can get the disc for $50 and sell it $250 ! I know it's my second article about this today but I'm really pissed. Right now, 108 discs are on sale on eBay and more than 100 have already be sold ! That's 4% of the 5000 made ! And it's growing !

But I'm not alone to get angry with the situation. Here are some of the comments on the official Junta photo album on Facebook. Some of them even say that local stores, the one for which Record Store Day has been created, charged $20 more just because they want to ! Shameful...

Please Phish, release all your catalogue on vinyl, but not for Record Store Day. You accessed the scalpers for your ticket show and that's good. But with this move, the real fans have to sell their kids to buy your disc while people whi don't give a fuck of your music make more money on one day than we do in a month !

Kevin Daly Please Phish, make these available to everybody. This 1 or 2 copies a city is ridiculous.

Paul Amodei ‎@ Gregg, I was that third guy in line at Cutlers. So lucky to get it but at a premium! $100. Kinda pissed Cutlers upcharged an extra $20 but whatever. Sorry you didn't get the Pollock man.

Jeremy Chapman I hate record store day. Fuck limited releases, fuck Ebay scalpers, and fuck the disappointment MOST of the true fans feel when they can't find the record they want even after waiting in line forever. I support my local and regional record stores 364 days out of the year but not on this day.

Morrison Tenenbaum Ebay scalpers are scum that deprive true fans. They would rather keep this record till death then sell it for a reasonable price. Losers.

Caroline Porter Mayfield Super pissed that we waited in line at 10pm for the store to open at 12am and some guy who couldn't even name one song from the album got the only copy in all if KC even after we begged him for it. Really sucks that greedy fuckers ruin the spirit of Record Store Day. Bet he's one of the assholes who put it up on eBay for $250. DICK!

Daniel Brown Only store in Memphis that had it was charging $99 and $199 for each edition. SO ridiculous.

Robert Matt Merry That's the problem. It was distributed extremely poorly. All the little cities that needed the extra money got 0 copies even though they all ordered it. Stores that sell it above srp or on ebay should be cut off from getting any more.

Ryan Kitchen i'm pretty disappointed by how many of these are already on ebay. Can we get a re-release of your albums on vinyl, phish? I'd love to buy an -everything phish- box set...for what it would cost to buy 2 of your albums on ebay currently.

Bernd Berndmann I tried to get one here in Germany but of course it was available nowhere. Once again it sucks big time to be a Phish fan in Europe.

Nathan Keel Make enough for all fans or not at all. You have the power to control the market and you choose not to. Shame.

Record Store Day (World Record Assholes ?)

by Yome NetSan 21. April 2012

It's not even noon in the USA but there's already a lot of Phish's Junta Deluxe vinyl on sale on eBay for twice the price, or more !!

The disc is exclusive for Record Store Day and the tag price are ‎$49.99 for the Deluxe, $79.99 for the Deluxe Pollock Edition.

Of course, it's not available in Europe...

I count 46 Junta on sale or sold, that's almost 1% !

 

Those seller are assholes, no more, no less.

And those who buy this disc for $250 are a bunch of fucking retarded !

 

Consequences

by Yome NetSan 10. May 2011

When I like something, I just can't get enough of it. It means I seek infos, I buy, I listen to everything I can. Very often, I discover something which leads me to discover something else which leads me to discover something else, and so on... These combos are rather frequent and may have a lot of branchs. The real problem is that I like a lot of different things (music, games, movies, comic books...) and it's often hard to make a choice.

During the past few months, there were several of these phases and I decided to present them as a Phish setlist with two sets (the first one is rather straight, the second one with lots of improv), segues, sandwiches, guests, covers and old tunes.

Don't forget to click on each link as they're all different. Most of them will lead you to the object's description page my other blog Gamusik, where you can browse my collections. Although this website is in french, the collection part should be easy to navigate for english speaking people...

2011/01/13 L'Europe Bar, Valence, France

Set 1 (Game & Watch Set)
Super Mario Bros$ > Mario Bros*$, Zelda$$** > Donkey Kong$$ > Donkey Kong Jr.$$ > Super Mario Bros$$, Fort Apache$

Set 2 (Lux Set)
Des Pixels à Hollywood > Conférence Cinéma et Jeux Vidéo*** > (é)mergences > Arcades! Jeux Vidéo ou Pop Art ? > Osmos*@ > Solipskier > CDM Sounds : The Osmos Soundtrack@@@ > High Skies Sound of Earth@@@ > Osmos*@@ > Gas0095^ > Gas0095^^ > (é)mergences > Silent Hill Shattered Memories* > Silent Hill Collection > Silent Hill Homecoming* > Arcades! Jeux Vidéo ou Pop Art ? > Geometry Wars : Galaxies > Geometry Wars Retro Evolved 2

Encore
6E 61 62^^^ > Yin + Yang^^^, Nice to Meat You!^^^^ > Super Meat Boy

Show notes
* First time played
** Original version last played in the 80's.
*** With an Alexis Blanchet solo
$ Original version
$$ First new version
@ PC version
@@ iPhone version
@@@ Free version
^ Download version
^^ CD + Minimoog version
^^^ With C.LD ST.RAGE
^^^^ With dB soundworks

 

2011/04/13 Lonesome Worker Theatre, Valence, France

Set 1 (Puzzle Set)
Dangerous, Rift*, Sergent Peppers Lonely Hearts Club Band, Disneyland Park > Val d'Europe à l'Horizon 2005, Hokusai The Great Wave > Pink Floyd Back Catalog, Victoria Frances

Set 2 (Miles Davis/Vinyl Set)
Kind of Blue > Dust off old vinyls** > Out of the Blue (10 CD Set) > Bitches Brew 40th Anniversary Legacy Edition > 3 Miles Davis Complete Sessions# > 9 Pink Floyd vinyls## > ION Vinyl turntable > 3 Ben Harper vinyls### > Dig out more old vinyls***, Back on the Block@, Red Dead Redemption Suite, The Beatles vinyls^ > More Pink Floyd Vinyls^^ > Abraxas > Tea for the Tillerman, Agharta > Bitches Brew LiveMore Ben Harper vinyls###, Zabriskie Point > La Vallée > Zabriskie Point, Two Soundchecks > Inside In > Moss Remixes, Tron Legacy > Tron Legacy R3CONF1GUR3D > Tron Translucence Trilogy$

Encore
Jack Skellignton@@@$$ > 8-bit Classic Blue@@@$$$ > 8-bit Power Red@@@$$$

Encore 2
Portal > Portal : Still Alive > Portal 2

Show notes
* Last played in 2004
** With The Haunted House, Il était une fois l'Espace and Bad teases.
*** With Joy, Live from Mars and Le Conte de Noël teases.
# Included In a Silent Way, Bitches Brew and A Tribute to Jack Johnson in their entirety.
## Included Meddle, Relics, Obscured by Clouds, The Dark Side of the Moon, Wish You Were Here, Animals, The Wall, When the Tiger Broke Free and About Face in their entirety.
### Included Shimmer and Shine, The Will To Live and Lifeline in their entirety.
@ With a Miles Davis solo
@@ Included Soundtrack Vinyl, Soundtrack CD, Undead Nightmare CD and Collectors' Pack #1 in their entirety.
@@@ The Tie Trilogy in its entirety
^ Included Sgt. Pepper's Lonely Hearts Club Band, Abbey Road and Let It Be in their entirety
^^ Included A Nice Pair, Ummagumma and Atom Heart Mother in their entirety
^^^ Included Rock And Roll Is Free Limited 7"Alone : The Live EP, The Will to Live : The Live EP and Both Sides of the Gun in their entirety
$ Included Blue, Yellow and Red in their entirety.
$$ Disneyland cover
$$$ With ssj_duche on second tie

>> French, original version on Gamusik

Good answer !

by Yome NetSan 28. January 2010

Pfff, I'm seeing the end of it !
Too bad I won't see my 6 months baby with a Phish beanie anytime soon...

Here's my contact's answer and mine bellow.

Hi Guillaume.

I’m sorry I missed your first email. It was set aside by my spam filter – presumably because of the numerous exclamation points in the subject line. I apologize for not seeing it sooner.

I’m also sorry to learn that they processed your new shipment with the shortage of those items. Totally ridiculous. I’m refunding you $31 for the cost of those items, since we are completely out of those items. That refund should occur sometime today. I already refunded your shipping last time around, so I can’t do anything further there.

I agree with you that those shipping rates are ridiculous. I’ve long complained to my bosses that we are well above reasonable rates, and have already forwarded your emails to them to remind them yet again. It’s not like I’m pocketing that money personally.

The best I can do is extend some good faith to you as a fellow Phish fan. I’m going to set up a couple of unique discount codes for you which can be redeemed for free/discounted shipping on future orders. It might take me a day or two to get these set up, but I promise to send them along when they are ready. If you choose to shop with us again and use the codes, great. If you want to give them to a friend, that’s fine too. I also understand if this has soured you so much that you never shop with us again.

I’ll be in touch with those codes when they’re ready. Again, sorry about the poor communication on these out of stock items.

Best Regards,

 

Hi

Thanks for your answer, I was about to send a "third try" ;-)

Indeed, I didn't calculated the currency change ($>€) between the refund I got and the actual shipping fee. So there's no problem about the missing item, except that I was informed at all. It was really a downer when I open the parcel after the joy (!) of actually received it !

I appreciate your honest answer about the shipping rates and the discount coupons.
Of course, I'd be tented to say I'll never buy from Dry Goods any more. Unfortunatly, there's no alternative for some items...
I just hope my next order won't took 5 months to come and, if it happens, that the normal customer service will answer me properly :)

Thanks again for your help with this issue. Sorry I had to send to you so many emails ;)

Guillaume

 

Now I can relax and finally appreciate my Joy Box, my Joy Vinyl and my Joy CD.




TextBox

Have you been on Phish tour in Europe ?
Have something to write about Phish ?
If you are a european Phish fan, feel free to contact me to become a writter on this blog !


NetSan NetworGamusik (Music, Video Games)Musique Vivante (Yome's Concerts)
Phish Phans in Europe on FacebookHolger's FlickrYome's Twitter

Contact me
© Yome NetSan 2009-2012
Log in