The story I'm talking about is the one I was in with Dry Goods, Phish's online store.
My first order was made 7 years ago, on Halloween 2003, for the Las Vegas 2000 dvd. My last order was on september 22th 2010.
I received the package yesterday and I let you see how well it was made.
For a 148$ order, even if I used a 1$ International shipping coupon (the code is GUILL3433, feel free to use it, it works once by account but you can create several of them), it's very poorly protected, right ?
So here are my last 2 messages to my contact at Music Today.
From Yome NetSan
To J.W. <xxx@musictoday.com>
10th November 2010
Hi,
Any news for me ?
Which items have been shipped and which haven't ?
Thanks
Guillaume
From Yome NetSan
To J.W. <xxx@musictoday.com>
Cc bettyfrost@phish.com, phish@redlightmanagement.com, ambrosia@redlightmanagement.com
11th November 2010
Hi,
I finally got my answer yesterday with the parcel I received.
So the only missing item is the signed drawing, simply noted as "canceled" in the invoice. Glade I pre-ordered...
I pre-ordered on september 22th Moss CD and Coral Sky DVD which were to be released on october 19th. My order whould have been shipped by that date but it was actually shipped on october 18th, after I wrote 2 emails to the customer service and you. So what I wonder is this : If my order have been packed to be shipped on the announced date, would I have got the pre-order bonus ?
But when my order finally arrived, I was surprised to see how my items was packed in the box. When I write "packed", I should write "throwed in". They were put in the box without order and with almost no protection. As the parcel was way too large for what it contained, the items were moving all over the place inside it. Moreover, to Moss vinyl was in the middle, lying half in the rolled poster, half on the bottom of the box... with 2 heavy guitar tab books ON IT where they could have been put flat on the bottom ! Have a look at the attached file, I've just remove 1 paper "protection" which can be seen in the bottom of the picture.
Thanksfully, nothing was heavily damaged. The vinyl and a book have a fold corner and the plastic of the Coral Sky dvd a small crack but nothing unusual for a Dry Goods order... I feel lucky with that when I see how the things were put in the package...
To make things clear : I've never received a package made with less care, ever. And i've been heavily ordering things on Internet for several years, from several websites and from several country. Even with the worst eBay seller i've deal with, my items were better packed.
And I won't mention again delays and shipping fees.
Meanwhile, I received the refund for the Moss CD. I thank you for that.
Usually, I'm not the type of guy who complains for nothing. But my emails to Dry Goods and you since last year were the only one I sent for a problem with an Internet order for 3 years. And that's 2 Dry Goods orders, 2 problems.
But in the end of the day, as I told you last week, my decision is settled. I won't ever made an order from Dry Goods while Music Today is in charge.
I'll order the new DVD from Amazon and get the bonus CD from eBay. I will be quicker, cheaper and I'm more likely to get the pre-order bonus.
Thanks for reading.
Guillaume
France
